Terms of Service

Effective Date: 07/15/2025

OVERVIEW

This website and the services offered at Happy Tails Inn are operated by Happy Tails Inn ("we", "us", or "our"). Throughout the site and in-person at our facility, these Terms of Service ("Terms") apply. By visiting our location, using our website, booking services, or submitting any forms or communications, you engage in our “Service” and agree to be bound by these Terms.

These Terms apply to all users of the site and our services, including but not limited to pet owners, website visitors, and customers booking daycare or boarding services.

Please read these Terms carefully before using our Services. If you do not agree, you may not use our services or access the website.

We reserve the right to update or change these Terms at any time. Updates will be posted to this page with the effective date. Your continued use of our Services after any such changes constitutes acceptance of those changes.

SECTION 1 - SERVICE TERMS

By booking or using any of our Services, you confirm that you:

  • Are at least 18 years of age or the legal age of majority in your jurisdiction.

  • Are the legal owner (or authorized agent) of the pet(s) enrolled in our services.

  • Have disclosed any known behavioral or medical issues related to your pet(s).

  • Understand that your pet must be current on vaccinations and flea/tick prevention, as per our Health & Safety Policy.

We reserve the right to refuse service to any pet or owner at our sole discretion, including for behavior, health, or safety concerns.

SECTION 2 - GENERAL CONDITIONS

You agree not to:

  • Misuse our website or services (including fraudulent bookings).

  • Provide false information regarding yourself or your pet(s).

  • Harm, harass, or threaten staff, other clients, or pets.

You understand and acknowledge that while we strive to ensure a safe environment, participation in dog daycare, boarding, and group play involves risks, including the potential for minor injuries.

SECTION 3 - SERVICE MODIFICATIONS & AVAILABILITY

Happy Tails Inn may modify or discontinue any part of its Services (including hours, prices, or availability) without notice. We are not liable for any changes to availability, pricing, or hours of operation.

SECTION 4 - BOOKINGS, CANCELLATIONS & PAYMENTS

All bookings are subject to availability and require up-to-date client and pet information.

Cancellations must be made at least 24 hours in advance for daycare and at least 48 hours in advance for boarding to avoid fees. No-shows may be charged in full.

Payments are due at the time services are rendered. We accept [insert accepted payment methods]. Unpaid balances may result in suspension of services.

SECTION 5 - PET HEALTH & SAFETY

You represent that your pet is:

  • Up to date on required vaccinations (Rabies, Bordetella, DHPP).

  • Free from contagious illnesses or parasites.

  • Not aggressive toward people or other animals (unless pre-approved for specialized care).

We reserve the right to isolate or remove pets who pose a risk to others or to themselves. In the case of illness or emergency, we will attempt to contact you first, then your listed emergency contact, and may seek veterinary care at your expense.

SECTION 6 - WAIVER OF LIABILITY

You understand and accept the inherent risks involved with pet care services and agree to release Happy Tails Inn and its staff from any liability related to:

  • Injury, illness, or death of your pet while in our care.

  • Behavioral issues that may arise during or after your pet’s stay.

  • Loss or damage to personal property left at our facility.

SECTION 7 - THIRD-PARTY SERVICES & LINKS

We may refer or link to third-party services (e.g., vets, groomers). We are not responsible for the content, policies, or actions of any third-party provider.

SECTION 8 - CLIENT COMMUNICATION

By providing your contact information, you agree to receive communications from us regarding bookings, reminders, updates, and promotional messages. You may opt out of promotional messages at any time.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy. We do not sell or share personal information except as necessary to deliver services or comply with the law.

SECTION 10 - TERMINATION

We may suspend or terminate Services at any time for violation of these Terms or if your pet poses a safety or health risk. You remain responsible for all charges incurred through the date of termination.

SECTION 11 - GOVERNING LAW

These Terms and any disputes related to our services will be governed by and construed in accordance with the laws of the State of California, United States.

SECTION 12 - CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Happy Tails Inn
6031 Kester Ave
Van Nuys, CA 91411
📧 lahppytails@gmail.com

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