Privacy Policy

Effective Date: 07/15/2025

This Privacy Policy describes how Happy Tails Inn ("Happy Tails Inn," "we," "us," or "our") collects, uses, and discloses your personal information when you use our services, visit our location, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to any individual who interacts with us, whether as a customer, visitor, or another individual whose information we have collected pursuant to this Policy.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal or operational reasons. We will post any updates at our location or on our digital platforms (if applicable), update the "Effective Date," and take any other steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from you and about your pet(s). This includes:

Information We Collect Directly from You

  • Contact Details: Name, email, phone number, and address.

  • Pet Details: Pet’s name, breed, age, vaccination records, medical history, and behavioral notes.

  • Service History: Information about prior stays, services used (e.g., daycare, grooming), and incident records.

  • Billing and Payment: Payment information and billing address.

We collect this information to:

  • Deliver safe, high-quality care for your pet(s)

  • Schedule and confirm appointments

  • Process payments

  • Communicate with you

  • Comply with health and safety regulations

You may elect not to provide certain information, but doing so may limit your access to certain Services.

Information We Collect Automatically

If you interact with us online (e.g., through email or our website if available), we may collect limited Usage Data including IP address, browser type, and basic analytics (e.g., open rates for emails), using cookies or similar technologies.

Information We Obtain from Third Parties

We may collect or verify pet medical and vaccination information from your veterinarian, with your permission, to ensure safety and compliance.

How We Use Your Personal Information

We use your information to:

  • Provide and improve our Services

  • Maintain safety for pets and staff

  • Communicate important updates

  • Handle emergency situations (including veterinary care)

  • Maintain proper business records

How We Share Personal Information

We may share your information in the following circumstances:

  • Veterinary Providers: In case of a medical emergency or if you’ve pre-authorized treatment.

  • Vendors or Service Providers: For payment processing or digital appointment systems.

  • Legal Compliance: If required by law or legal process.

  • Business Transitions: In the event of a business sale or reorganization.

We do not sell your personal information.

Cookies and Tracking (if applicable)

If we use a website in the future, we may use cookies to improve user experience. You can manage cookie settings through your browser.

Children’s Data

Our Services are not directed toward children under 13. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately.

Data Security and Retention

We implement reasonable physical, administrative, and technical safeguards to protect personal information. However, no security system is 100% secure.

We retain your data only as long as necessary for service delivery, legal compliance, or dispute resolution.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal data

  • Correction of inaccurate information

  • Request for deletion (where applicable)

  • Objection to certain data uses

You can exercise these rights by contacting us using the information below. We will respond to your request in accordance with applicable laws.

Contact Us

If you have questions or concerns about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us:

Happy Tails Inn
6031 Kester Ave
Van Nuys, CA 91411
📧 lahppytails@gmail.com